In an effort to have appointments available when you are sick or need to be seen urgently, we appreciate your cooperation with the following procedures:

• When you schedule an appointment please verify your email, home phone number and address, mobile phone number and insurance policy information. These can all be updated through the portalor by calling the office.
• We will email you a reminder 1 week prior to your appointment to give you time to ensure you have the time off and there are no conflicts with other providers
• We will leave a message on your home phone 2 days before the visit to remind you to ensure you can cancel if needed
• We will send a text message to your mobile phone the day before the visit
• You can look up your appointments in the portal or call anytime to verify date and time, and whether or not it is video or in person
• We would appreciate cancellation notification 24 hours in advance of your appointment so we can let someone else take that time slot
• If you fail to notify us in a timely manner (24 hours) that you will be unable to attend your visit, then we will be forced to apply a charge to your account which is not covered by your insurance company. This is $150 for Preventive Exams (as we spend hours before and after these appointments updating your records) and $75 for Other Visits. If you have repeated No Shows we reserve the right to refer you to another Primary Care Provider.
• We do promise to give you as much time as you need to address all your issues in one visit when possible. We realize this sometimes makes us late to your appointments and sincerely apologize for this. We do make every effort to stay on schedule but sometimes things will come up which delay us. If you decide to leave prior to the scheduled end of your visit then we will charge you for a no show.
• These policies apply equally to video and in office visits
• If you are scheduled for a video visit please ensure you are not driving, sleeping or using the restroom during the visit. We will hang up and charge a no show for these activities.
• If you are scheduled for a video visit please ensure your cellular or wifi signal can handle a video visit before logging in. Poor signal will make the visit take twice as long and increase the risk of miscommunication and potential errors.